Sylvie Health ("we", "us", "our") runs free patient education webinars in New Zealand. We take the privacy of the people who register for our webinars seriously. This policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have.
We handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles.
What information we collect
When you register for a webinar or sign up to hear about future events, we may collect:
- Your name
- Your email address
- The health topics you tell us you are interested in
- Any questions or comments you submit to us or ask during a webinar
- Basic technical and engagement information, such as whether you attended a session live and whether you opened our emails
We do not ask you for, and you should not send us, detailed information about your medical history, diagnosis or treatment. Please do not include personal health details in questions submitted during a webinar if you would prefer they remain private, as questions may be read aloud.
Why we collect it and how we use it
We use your information to:
- Register you for webinars and send you joining details and reminders
- Send you the session recording and follow-up materials after an event
- Tell you about future webinars and topics that may be relevant to you
- Understand which topics our audience wants covered, and improve our sessions
- Produce aggregate, non-identifying reporting on attendance and engagement
Sponsorship and your information
Who we share information with
We share your information only where it is necessary to run our webinars and communications, including with:
- Our webinar and video hosting providers
- Our email and customer relationship management providers
- Professional advisers where required
Some of these providers may store information outside New Zealand. Where that is the case, we take reasonable steps to ensure comparable safeguards are in place, as required by the Privacy Act 2020.
We do not sell your personal information. We do not rent or trade our mailing list.
Marketing communications
We only send you marketing emails where you have opted in. Every email we send includes an unsubscribe link, and you can opt out at any time. Unsubscribing will not affect your ability to register for future webinars. Our emails comply with the Unsolicited Electronic Messages Act 2007.
How long we keep your information
We keep your information for as long as you remain subscribed to our list, and for a reasonable period afterwards for record-keeping purposes. If you ask us to delete your information, we will do so unless we are required to keep it by law.
How we protect your information
We store personal information in secure, access-controlled systems and limit access to those who need it to run our webinars. While no system can be guaranteed completely secure, we take reasonable steps to protect your information against loss, misuse and unauthorised access or disclosure.
Cookies and website analytics
Our website may use cookies and analytics tools to understand how visitors use the site. This information is aggregated and is not used to identify you personally. You can disable cookies in your browser settings, though some parts of the site may not work as intended.
Your rights
Under the Privacy Act 2020 you have the right to:
- Ask what personal information we hold about you
- Request a copy of that information
- Ask us to correct information that is wrong or out of date
- Ask us to delete your information or unsubscribe you from our communications
To exercise any of these rights, email us at info@sylviehealth.co.nz. We will respond within 20 working days.
Health information
Sylvie Health provides general health education. We are not your healthcare provider and we do not hold clinical records about you. Our webinars are not a substitute for personalised medical advice, diagnosis or treatment — always consult your own doctor about your individual circumstances.
Changes to this policy
We may update this policy from time to time. The current version will always be published on this page with the date it was last updated.
Contact us
If you have any questions about this policy, or a concern about how we have handled your information, please contact us at info@sylviehealth.co.nz.
If you are not satisfied with our response, you can raise the matter with the Office of the Privacy Commissioner at privacy.org.nz.